Taking Control of the Sale Flash Cards - Question 5

Question 5  When you apply the customer's response: a. you have the ultimate goal in mind. b. your goal is to take and maintain control of the sale. c. you are less concerned about close-ended questions, as a yes or no answer can still lead into another appropriate question. d. you should always use the "echo technique".

A, B, C

B, C, D

A, B, D

B, C, D

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