This scenario shows the proper way that sales associates should respond
to multiple customers and CSC phone calls.
This scenario shows the relationships between the different positions here at Lamps Plus and the best way for them to work together as a team.
This scenario shows what can happen when a Sales 1 takes a wrong turn and begins looking for stock and abandoning their position.
This scenario shows what can happen when a Sales 2 misses an opportunity to greet a customer and the manager has to leave his post.
This scenario shows what can happen when the Support Supervisor doesn't take the CSC phone call to free up the Sales 1. Losing a customer.
This scenario shows what happens when the manager answers the phone and customers are left unattended to wander the store.
This scenario shows how the S1s and S2s should work together to make sure we have an S1 in front of every customer we can.
Four or five times a day your store will be over-run with customers. This scenario shows some of the way this situation can be dealt with.
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