STOCK OVERVIEW


PURPOSE: Familiarize Sales Associates with store’s stockroom layout and organizational systems, the sales support structure provided by stockroom personnel, and the process for filling an order.
1.     Store’s organizational system
A. Location Boards
B. Shelf Numbering Systems
C. Plan-O-Gram – Numeric Sequence
2.     Return to Stock Area
3.     Workbench Area
4.     Special Order Section
4.     Damaged/Defective Product Area  
6.     UPS Incoming and Outgoing Area
7.     Display Assembly Area
8.     Wrap Table
9.    Supply Area
10.    Light Bulbs for Display Area
11.    General areas for specific merchandise
12.    Filling an order through store inventory
A. Pulling from stock
B. Pulling from the floor
  1. Getting help from support personnel
  2. Wrapping
  3. Double-checking stock before pulling floor product
  4. Identifying which items cannot be pulled from the floor

13.    How to complete the order if the product is out of stock at the store
A. Store transfer
B. Hand carries
C. Do not over promise when the product will be in
D. The Kiosk