Policies & Procedures

POLICIES AND PROCEDURES
COMPREHENSIVE REVIEW & PRACTICE QUIZ
Answer the following practice questions by locating the information in the indicated policies from the Store Policy and Procedure Manual
(There will be a quiz over the information on Day 6)

Indicate whether the following statements are True or False.

	1. The personal appearance of our employees has a great influence on customers and all others with whom we do business.
	2. The need for appearance is not paramount in the retail business.
	3. Employees are expected to wear tasteful attire appropriate to their profession at LAMPS PLUS.
	4.Tank tops, tee shirts with slogans and bare midriffs are acceptable.
	6. If an employee is sent home for wearing inappropriate attire, the time spent away from work will be paid.
	7. Cars of employees will be parked in such a manner that customers will have the preferred parking spaces near the store.
	8. It is acceptable to park near the entrance of the store or near the back door.
	9. It is acceptable to park near the trash bins.
	10. Employee purchases are limited to the discretion of the manager.
	11. Subsequent purchases will be monitored by the Store Manager to assure the dollar amounts of employee purchases are reasonable and actually bona fide purchases for the employee’s use.
	12. All employee purchases over $350.00 per year do not have to be personally approved by the District Manager.
	13. Transactions must be rung by the Store Manager, for all employee purchases.
	14.Transactions must be rung by the employee making the purchase.
	15.Management and Store Personnel should handle customer complaints in an expedient, professional and positive manner.
	16. The corporate goal of LAMPS PLUS is to provide the worst customer satisfaction possible.
	17. LAMPS PLUS wants to exceed the expectations of our customers. Every customer should leave our stores having a positive experience at LAMPS PLUS.
	18. Stores do not have to report incidents of losses to the Loss Prevention Department immediately.
	19. Stores must contact the District Manager, regarding incidents involving your store, so that he/she will be aware and may alert any other stores in your area.
	20. Either a member of management or the Stockroom Supervisor must supervise trash removal from the store.
	21. Trash may be disposed of after 6:00 p.m
	22. Employees are allowed to park their cars in the vicinity of the trash bins or the back door.

Choose the Best/Correct Answer.

1. What is appropriate for the Dress Code for Men?
	A) Managers: Dress shirt, slacks and tie. Dress shoes B) Others: Dress shirt, slacks and tie. Appropriate shoes but never tennis or jogging shoes. C) No jeans at any time, any color. D) All of the above E) None of the above
2. What is inappropriate for the Dress Code for Women?
	A) Dresses – no shorter than 4” above the knee, nor floor length B) Sundresses without a jacket and halter-tops C) Slacks – coordinated but no tights of any kind D) Blouses and tops that are low-cut, see-through or suggestive tops E) Jewelry and make-up must be in good taste – No extremes F) Jeans of any color or sweat pants G) B, D and F H) All of the above
3. If an employee comes to work dressed inappropriately, the supervisor should:
	A) Send the employee home B) Send them shopping for new clothes C) Instruct the employee to punch out, go home, change to appropriate clothing and return to work D) Have employees bring extra clothes to the store E) Both A and C F) None of the above
4. Which statement is not true:
	A) Personalize the “Art of Selling” and you will find you have a guideline for achieving successful sales! B) The “Art of Selling” is defined in the CDLC Program C) All sales personnel are required to follow the proper sales techniques to ensure the long and short term growth goals of LAMPS PLUS and the LAMPS PLUS customer base D) All of the above E) None of the above