Week 2 Day 2 - ShorTel/Mitel/Admin Utility
Welcome to Day 2
Touch Base with Trainer
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Mitel Connect
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Watch in Viewer
Click Here to Take the Quiz for this section - Mitel Connect Quiz CC210142
Wrap Code Memo and Agent Sign Off
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Click Here to Take the Quiz for this section - Wrap Code Memo and Agent Sign Off Quiz CC210143
Forced Release and Memo and Agent Sign Off
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Click Here to Take the Quiz for this section - Forced Release and Memo and Agent Sign Off Quiz CC210144
Signing Off the Agent Toolbar
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Click Here to Take the Quiz for this section - Signing Off the Agent Toolbar Quiz CC210145
Outbound Webcall
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Click Here to Take the Quiz for this section - Outbound Webcall Quiz CC210146
Shortel Connect
Click Here to view PDF - Shortel Connect PDF
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Click Here to Take the Quiz for this section - Shortel Connect Quiz CC210147
Setting up Your Voicemail
Click Here to view PDF - Setting up Your Voicemail PDF
Click Here to Take the Quiz for this section - Setting up Your Voicemail Quiz CC210148
Touch Base with Trainer
Click Here to send email - Agents Setting up their Voicemail
How to Use Zoom
Click Here to view PDF - How to Use Zoom PDF
Click Here to Take the Quiz for this section - How to Use Zoom Quiz CC210149
Admin Utility Overview and Opting Out
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Click Here to Take the Quiz for this section - Admin Utility Overview and Opting Out Quiz CC210150
Catalog Removal Procedure
Click Here to view PDF - Catalog Removal Procedure PDF
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Click Here to Take the Quiz for this section - Catalog Removal Procedure Quiz CC210151
Resetting Customer Passwords
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Click Here to Take the Quiz for this section - Resetting Customer Passwords Quiz CC210152
Looking Up Professional Customers
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Click Here to Take the Quiz for this section - Looking Up Professional Customers Quiz CC210153
Changing Email Address and Combining Accounts Q & A
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Changing Email Address and Combining Accounts Q & A Quiz CC210154
Admin Utility Memo and Sign Off
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Watch in Viewer
Click Here to Take the Quiz for this section - Admin Utility Memo and Sign Off Quiz CC210155
Touch Base with Trainer
Click Here to send email - Middle Day 2 Email
Product Knowledge Training
Click Here to view PDF - Ceiling Fans PDF
Click Here to Take the Quiz for this section - Ceiling Fans Quiz CC210D7U15
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Click Here to Take the Quiz for this section - Ceiling Fans, Part 1 Quiz P320OL
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Click Here to Take the Quiz for this section - Ceiling Fans, Part 2 Quiz P321OL
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Click Here to Take the Quiz for this section - Ceiling Fans, Part 3 Quiz P322OL
End of Day 2
Touch Base with Trainer
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Day 2 Overview Quiz
Click Here to Take the Quiz for this section - CC210D7OV
End of Day 2 Video
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