Week 5

• Day 1
  Today we will continue to learn additional reships and replacements when the customer does not need to return the item back.
  
  
• Day 2
  Today we will focus on special scenarios such as double shipments and Amazon basics.
  
  
• Day 3
  Covers our marketplace basics and customer exceptions as well as we will focus on the introduction to the Bold Chat system where you will communicate live with customers.
  
  
• Day 4
  Today we will dive deeper into using the Bold Chat system.
  
  
• Day 5
  Today we will complete our Bold Chat training, focus on discounting and review some great chat interactions.