Week 4 Day 1 - Minisoft/OU
Welcome to Day 1
Touch Base with Trainer
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Archived Orders Procedure
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Click Here to Take the Quiz for this section - Archived Orders Procedure Quiz CC210225
Creating Tickets
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Click Here to Take the Quiz for this section - Creating Tickets Quiz CC210226
Searching and the Anatomy of a Ticket
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Click Here to Take the Quiz for this section - Searching and the Anatomy of a Ticket Quiz CC210227
Escalations Chart
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Click Here to Take the Quiz for this section - Escalations Chart Quiz CC210228
Click Here to view - Exercise Link CC210228EX
Updating a Ticket
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Click Here to Take the Quiz for this section - Updating a Ticket Quiz CC210229
Click Here to view - Exercise Link CC210229EX
Searching an Order in OU
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Click Here to Take the Quiz for this section - Searching an Order in OU Quiz CC210230
Reviewing and Noting Orders in OU
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Click Here to Take the Quiz for this section - Reviewing and Noting Orders in OU Quiz CC210231
Sending Emails in OU
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Click Here to Take the Quiz for this section - Sending Emails in OU Quiz CC210232
Archived Orders in OU
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Click Here to Take the Quiz for this section - Archived Orders in OU Quiz CC210233
End of Day 1
Touch Base with Trainer
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Day 1 Overview Quiz
Click Here to Take the Quiz for this section - CC210D16OV
End of Day 1 Video
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