Week 1 Day 1 - Introduction
Welcome to Day 1
Touch Base with Trainer
Click Here to send email - Beginning Day 1 Email
Orientation
Click Here to view PDF - Lamps Plus Mission Statement PDF
Click Here to view PDF - Lamps Plus Sales Associate Philosophy PDF
Click Here to view PDF - Lamps Plus 4 Cornerstones PDF
Click Here to view PDF - Overview of Lamps Plus Call Center Position - Why Does Your Job Exist? PDF
CDLC
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Click Here to Take the Quiz for this section - CDLC LP108 Quiz
Customer Service Training
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Click Here to Take the Quiz for this section - Proactive Customer Service Quiz CC101
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Click Here to Take the Quiz for this section - The Seven Keys to a Positive Mental Attitude Quiz CC210111
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Click Here to Take the Quiz for this section - How to Avoid Emotional Leakage Quiz CC210112
Day 1 Quiz
Click Here to Take the Quiz for this section - Day 1 Quiz CC210D1
End of Day 1
Touch Base with Trainer
Click Here to send email - End Day 1 Email
Overview Quiz
Click Here to Take the Quiz for this section - Overview Quiz CC210D1OV
End of Day 1 Video
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