Week 1 Day 2 - Online Policies
Welcome to Day 2
Touch Base with Trainer
Click Here to send email - Beginning Day 2 Email
General Order Flow
Click Here to view PDF - General Order Flow PDF
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Watch in Viewer
Click Here to Take the Quiz for this section - General Order Flow Quiz CC210113
General Order Flow Shipping and Delivery
Click Here to view PDF - General Order Flow Shipping & Delivery PDF
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Watch in Viewer
Click Here to Take the Quiz for this section - General Order Flow Shipping & Delivery Quiz CC210114
International Order Flow<
Click Here to view PDF - International Order Flow PDF
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Watch in Viewer
Click Here to Take the Quiz for this section - International Order Flow Quiz CC210115
International Orders
Click Here to view PDF - International Orders PDF
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Watch in Viewer
Click Here to Take the Quiz for this section - International Orders Quiz CC210116
Shipping and Additional Things to Note
Click Here to view PDF - Shipping PDF
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Click Here to Take the Quiz for this section - Shipping Quiz CC210117
Touch Base with Trainer
Click Here to send email - Middle Day 2 Email
Customer Service Training
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Click Here to Take the Quiz for this section - The Service Mentality Quiz CC210103
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Click Here to Take the Quiz for this section - Basic Telephone Skills Quiz CC210104
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Click Here to Take the Quiz for this section - How to Treat Every Caller as a Welcome Guest Quiz CC102
Product Knowledge Training
Click Here to view PDF - Glossary of Terms PDF
Click Here to view PDF - Talking About Lighting PDF
Click Here to Take the Quiz for this section - Talking About Lighting Quiz CC210D2U1
Click Here to view PDF - Incandescent & Halogen Sources PDF
Click Here to Take the Quiz for this section - Incandescent & Halogen Sources Quiz CC210D2U6
Click below to view video.
Click Here to Take the Quiz for this section - Introduction to Incandescent Bulbs Quiz P157OL
End of Day 2
Touch Base with Trainer
Click Here to send email - End Day 2 Email
Day 2 Overview Quiz
Click Here to Take the Quiz for this section - Day 2 Quiz CC210D2OV
End of Day 2 Video
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