Week 1 Day 3 - Online Policies
Welcome to Day 3
Touch Base with Trainer
Click Here to send email - Beginning Day 3 Email
Returns Overview
Click Here to view PDF - Returns Overview PDF
Click below to view video.
Watch in Viewer
Click Here to Take the Quiz for this section - Returns Overview Quiz CC210118
Warranty
Click Here to view PDF - Warranty PDF
Click below to view video.
Watch in Viewer
Click Here to Take the Quiz for this section - Warranty Quiz CC210120
Replacements Overview
Click Here to view PDF - Replacements Overview PDF
Click below to view video.
Watch in Viewer
Click Here to Take the Quiz for this section - Replacements Overview Quiz CC210121
Cancellations Overview
Click Here to view PDF - Cancellations Overview PDF
Click below to view video.
Watch in Viewer
Click Here to Take the Quiz for this section - Cancellations Overview Quiz CC210122
Field Destroy & Discard Policy
Click Here to view PDF - Field Destroy and Discard Policy PDF
Click below to view video.
Watch in Viewer
Click Here to Take the Quiz for this section - Field Destroy & Discard Policy Quiz CC210123
Price Adjustments & Lamps Plus Open Box
Click Here to view PDF - Price Adjustment & Lamps Plus Open Box PDF
Click Here to Take the Quiz for this section - Price Adjustments & Lamps Plus Open Box Quiz CC210124
Marketplace Websites & Review
Click Here to view PDF - Marketplace Website & Review PDF
Click Here to Take the Quiz for this section - Marletplace Websites & Review Quiz CC210125
Touch Base with Trainer
Click Here to send email - Middle Day 3 Email
Customer Service Training
Click below to view video.
Click Here to Take the Quiz for this section - Determining Caller Needs Quiz CC210105
Click below to view video.
Click Here to Take the Quiz for this section - From Curt to Courteous Quiz CC210106
Click below to view video.
Click Here to Take the Quiz for this section - Six Cardinal Rules of Customer Service Quiz CC210107
Product Knowledge Training
Click Here to view PDF - Directional Filament Sources PDF
Click Here to Take the Quiz for this section - Directional Filament Sources Quiz CC210D3U7
Click Here to view PDF - Bulb Summary PDF
Click Here to view PDF - Bulb Library PDF
Click Here to Take the Quiz for this section - Bulb Summary & Library Quiz CC210D3BS
Click Here to view PDF - Introduction to Decorative Lighting Fixtures PDF
Click Here to Take the Quiz for this section - Introduction to Decorative Lighting Fixtures Quiz CC210D3U11
End of Day 3
Touch Base with Trainer
Click Here to send email - End Day 3 Email
Day 3 Checklist
Click Here to Take the Quiz for this section - Day 3 Quiz CC210D3OV
End of Day 3 Video
Click below to view video.
| <<< Day 2 -- Home -- Day 4 >>> |